The Smart Marty Sky Dispatch
Microsoft 365 Outage Hits Airlines: SpiceJet Cancels Flights As Cathay Pacific Warns Passengers
Have you been impacted by the outage?
A Microsoft 365 outage disrupted airline operations across several carriers, causing flight cancellations and degraded online services, according to multiple outlets compiled for SmartMarty Sky. The disruption originated from a broad Microsoft service outage that affected airline planning and communications platforms, with several airlines reporting changes to schedules and reduced digital capabilities as they adapted to the outage.
SpiceJet was the carrier most consistently affected in the Delhi region, with reports indicating three Delhi-originating flights were canceled on Friday morning and two additional services delayed as scheduling and communications systems were disrupted. The sources note that SpiceJet’s operations at Delhi were directly impacted, though precise flight numbers beyond the Delhi-originating routes were not uniformly enumerated across reports.
NDTV and LinkedIn corroborated that two SpiceJet flights traversing the Delhi basin were delayed: Delhi to Darbhanga and Delhi to Mumbai. These delays were described as part of broader disruption at Delhi airport, with NDTV framing them within the larger outage’s impact on the city’s flight schedule. The LinkedIn reporting reinforced the focus on these two Delhi-originating SpiceJet services without detailing other flights.
ABP Live English summarized the India-wide effect on SpiceJet and IndiGo, stating SpiceJet canceled three Delhi-originating flights and had two additional services delayed as scheduling and communications continued to be disrupted. Air India was noted as saying its operations were unaffected and its communications channels remained functional during the outage, while IndiGo issued an advisory signaling adjustments across its network. The material does not specify the exact SpiceJet or IndiGo flight numbers beyond these general statements.
Business Today added a Dubai dimension to the disruption, reporting that SpiceJet check-ins at Dubai International Airport were suspended due to unpaid dues totaling 14 million dirhams (about ₹35.8 crore). This suspension allegedly led to the cancellation of four SpiceJet flights to India, with two pre-window flights still able to depart. Dubai Airports had reportedly warned SpiceJet about the arrears on November 9, and the Dubai Civil Aviation Authority summoned SpiceJet’s station manager over communications with affected passengers. After the suspension, the Dubai station manager directed the cancellation of all remaining departures, with dnata allowed to process passengers for two pre-window flights, SG-5115 to Ahmedabad and SG-5106 to Delhi, that escaped the shutdown.
Live From A Lounge highlighted dnata’s halted check‑in services for the Dubai-bound segment, noting that the disruption affected SpiceJet passengers traveling to the United Arab Emirates. The piece did not specify which flights were impacted, how many passengers were affected, or the duration of the check-in halt, and it restricted its scope to the Dubai route without firm operational specifics or direct statements from SpiceJet or dnata.
India.com reported that the outage disrupted airline operations on a global scale, with SpiceJet repeatedly cited for immediate impacts in Delhi such as cancellations and delays, while Air India claimed its Delhi operations remained unaffected. IndiGo issued a passenger advisory signaling network-wide adjustments, though the exact flight changes were not detailed across the sources. The coverage framed the incident as part of a broader global outage affecting airline planning and messaging systems.
India TV News described a broader Delhi airport disruption with many flights canceled and thousands of travelers affected, though it offered limited specifics on exact routes or aircraft. It also referenced evacuation and casualties in connection with the outage but did not provide concrete details on causes, timing, or locations beyond Delhi. This account did not enumerate precise flight numbers or the full scope of airline responses.
Across outlets, the unified narrative centers on a global Microsoft outage that disrupted airline systems, with SpiceJet most prominently reporting cancellations and delays in Delhi, and IndiGo issuing network-wide advisories. Air India was consistently reported as not experiencing operational disruption, albeit while monitoring the outage. The coverage varied in the specifics of which SpiceJet flights were affected and the Dubai-related issues, but the overall pattern reflects a widespread, platform-driven disruption to airline operations during the incident.